Terms of Service

FormzoAI lets creators build forms, often with help from AI, and lets respondents answer them by chatting with an AI assistant or in a classic form. We also provide summaries, scores, insights, exports and integrations. We keep improving the service, so features may change; we won't remove a core paid feature in the middle of a billing period without telling you first.

• You need an account to edit or publish forms. Keep your sign-in method secure; you're responsible for activity in your account.
• Forms and responses belong to a workspace. The workspace owner controls it, including billing, members and deletion. Admins can manage members and billing; members can manage forms and responses.
• API keys and webhook secrets act on behalf of your workspace. Keep them secret and revoke any that leak.

• Building and previewing forms is free. Publishing a form and collecting responses needs a paid plan.
• Each workspace can start one 7-day free trial. It needs a card, includes Pro features and up to 50 responses, and turns into the paid plan you chose when it ends unless you cancel before then.
• Plans renew automatically each month or year until cancelled. Prices are shown on our pricing page, exclude taxes, and are charged in advance through Stripe. Except where the law says otherwise, payments aren't refundable.
• Each plan includes a number of submitted responses per month for the whole workspace. When you reach it, your forms stop accepting new responses until the next period or until you upgrade.
• If a payment fails, forms stay live for a 7-day grace period while we retry. After that, or when you cancel and the paid period ends, forms stop accepting responses. You keep read and export access for 90 days, then your workspace's forms and responses are deleted after an email warning.
• We may change prices with at least 30 days' notice; changes apply from your next renewal.

You agree not to use FormzoAI to:

• impersonate someone, or collect passwords, payment card numbers, or login details for other services (phishing);
• collect government ID numbers, health, biometric or other sensitive data unless you have a lawful basis and the respondent's informed consent;
• collect data from children without the consent the law requires;
• send spam, or harass, threaten, defraud or discriminate against anyone;
• break the law, or infringe anyone's rights, including intellectual property and privacy rights;
• attack, overload, scrape or reverse-engineer the service, get around limits or bot checks, or try to make the AI ignore its instructions to harm others;
• resell the service, or use it to build a competing product.

We may remove forms or suspend accounts that break these rules, without notice where needed to protect respondents or the service.

• You decide what your form asks and what you do with the answers, so you're responsible for having a lawful reason to collect them and for telling respondents how you'll use them.
• Every chat starts by telling respondents they're talking with an AI assistant and links to our Privacy Policy. Don't hide that or suggest a human is replying.
• Handle deletion and access requests from your respondents. The app lets you delete a respondent's data at any time.
• If you use FormzoAI to process personal data under laws such as the GDPR, our data processing terms apply; email us for a copy.

AI writes form drafts, conversational wording, reactions and follow-ups, summaries, translations, insights and scores. It can be wrong, incomplete or inconsistent. Review a generated form before you publish it, and treat summaries and scores as help, not as the final word.

Don't make decisions with legal or similarly significant effects on someone, such as hiring, admission, credit or housing, based only on AI scores or summaries. A person should review the actual answers, and you're responsible for following the laws that apply to such decisions.

You own your forms and the responses you collect. You give us permission to host, copy, process and display them only as needed to run the service for you, including sending them to the providers listed in our Privacy Policy. We don't use your content to train AI models.

You confirm you have the rights to the content you upload, such as your logo and any imported forms.

FormzoAI, its software, design and brand belong to us. These terms don't give you any right to them beyond using the service. If you send us feedback, we may use it without owing you anything.

Imports from Google Forms, Typeform, Jotform and Tally, Google Sheets sync and your webhook endpoints depend on other companies' services and terms. We aren't responsible for them, and we only use the access tokens you give us to do what you asked.

You can cancel your plan any time from Billing; it stays active until the end of the paid period. We may suspend or end your access if you seriously or repeatedly break these terms, or if we stop offering the service, in which case we'll give you reasonable notice and time to export your data where we can.

We work hard to keep FormzoAI available and accurate, but the service is provided “as is” and “as available”. To the extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement, and we don't promise the service will be uninterrupted or error-free.

To the extent the law allows, neither of us is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data. Our total liability for any claims about the service is limited to the amount you paid us in the 12 months before the claim. These limits don't apply where the law doesn't allow them, such as for fraud or wilful misconduct.

If someone makes a claim against us because of your forms, the data you collect or your breach of these terms, you'll cover our reasonable costs of dealing with it.

We may update these terms. If a change matters, we'll email workspace owners at least 30 days before it takes effect. If you keep using FormzoAI after that, the new terms apply; if you don't agree, you can cancel.